Frequently Asked Questions (FAQs)
1. What regions does MSB Logistics serve?
Answer MSB Logistics operates across a broad logistics network covering Turkey, Europe, the Middle East, and Asia. We ensure the safe transportation of goods worldwide via road, sea, and air.
2. How can I track my shipments?
Answer With our real-time tracking systems, you can monitor your shipments at every stage. Our user-friendly platform provides updates on each phase of the delivery process.
3. What types of transport services does MSB Logistics offer?
Answer We provide road, sea, and air transportation services, as well as LTL, FTL, lashing, and customs clearance solutions. Our multimodal transport options are tailored to meet diverse client needs.
4. How can I request a price quote?
Answer You can quickly receive a price quote by entering your shipment details in the "Request a Quote " section of our website. Alternatively, contact our customer representatives for customized solutions.
5. Which industries does MSB Logistics serve?
Answer MSB Logistics provides tailored solutions for various sectors, including automotive, construction, chemicals, food, textiles, and retail, optimizing supply chains for each industry.
6. How does MSB Logistics assist with customs procedures?
Answer Our customs clearance services manage all documentation and procedures on your behalf, ensuring efficient and rapid handling of your imports and exports.
7. What is lashing (cargo securing), and for which types of cargo is it used?
Answer Lashing is a method used to secure large and heavy cargo during transport. At MSB Logistics, we offer professional lashing services to ensure the safe transportation of your cargo. Lashing is especially used in ship and truck transport to prevent cargo from moving and getting damaged.
8. What is Less Than Truckload (LTL) transport service?
Answer Less Than Truckload (LTL) transport involves combining smaller shipments that do not require a full truckload and transporting them together in the same vehicle. This service allows us to ship your goods more cost-effectively and securely.
9. What types of vehicles do you have for transporting different types of cargo?
Answer MSB Logistics has a range of vehicles suitable for all types of cargo. Our company-owned fleet includes specially equipped vehicles for transporting both standard and oversized or heavy loads. We also offer solutions for partial (LTL) transport and cold chain logistics.
10. What documents does MSB Logistics provide for international transport?
Answer We provide all necessary documents and paperwork required for international transport. These include the bill of lading, freight contracts, customs documents, and insurance policies. We ensure all required documents are prepared accurately for each shipment.
Frequently Asked Questions (FAQs)
11. Do you offer express transport services for urgent shipments?
Answer Yes, at MSB Logistics, we provide express transport services for urgent deliveries. We offer the fastest and most reliable transport solutions for time-sensitive shipments, ensuring your goods reach their destination as quickly as possible.
12. How is the security of my cargo ensured?
Answer MSB Logistics takes comprehensive measures to ensure the safety of your cargo. We provide professional lashing services to secure your loads and use methods compliant with safety standards to prevent damage during transit. Additionally, all shipments are insured, offering full protection against potential risks.
13. What do your storage services include?
Answer Our storage services ensure the secure and efficient storage of your products. In our modern warehouses, we provide inventory management, order preparation, packaging, and logistics support. We also offer appropriate storage conditions for products that require a cold chain.
14. Does MSB Logistics offer cold chain transport?
Answer Yes, we offer cold chain transport services. We use specially equipped vehicles to safely transport perishable products within a specific temperature range. We meticulously manage the cold chain process to ensure the safe transport of food, pharmaceuticals, and other sensitive items.
15.What is the difference between domestic and international transport?
Answer Domestic transport refers to shipments made within the country, while international transport involves moving goods between different countries. International transport includes additional steps such as customs procedures, international documentation, and the integration of different transport modes.
At MSB Logistics, we provide both domestic and international transport solutions.
16. How do you insure your cargo?
Answer We provide comprehensive cargo insurance to protect your goods against potential risks during transit. The insurance policy covers damage, loss or delays that may occur during transportation. For more information about our insurance options, you can contact our customer representatives.
17. How is pricing determined?
Answer Pricing is based on factors such as the volume, weight, destination, transport mode, and service details of the cargo. You can request a personalized quote through the "Request a Quote" section on our website or by contacting our customer representatives.
18. How can I partner with MSB Logistics?
Answer To work with MSB Logistics, you can fill out the contact form on our website or get in touch with our customer representatives directly. Our professional team is ready to provide the most suitable logistics solutions and optimize your business processes.
19. Do you offer customized solutions for different industries?
Answer Yes, at MSB Logistics, we develop tailored logistics solutions for the needs of different industries. We provide services that optimize the supply chain for sectors such as food, automotive, textiles, retail, and chemicals. For more information about our industry-specific solutions, please contact us.
20. What technologies do you use in your logistics processes?
Answer At MSB Logistics, we use advanced technologies to optimize our logistics processes and enhance customer satisfaction. With real-time tracking systems, digital inventory management, and route optimization solutions, you can monitor your shipments at every stage and make transportation more efficient.